Shipping and Delivery Policy

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process. 

Except Curtains, Cushions, Rugs, Door mats, Table Covers and mats, kitchen and floor duster, other household products are Non-Returnable. 

We do not accept any furniture that has been delivered and installed. 

Please return your household products in their original packaging, within 30 days of delivery. 

Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.

What is your policy on cancellations?

You can cancel your order or a part of your order online on Homeculture.co.in as long as you do so before it has been processed.

If it has already been dispatched, you can wait for it to arrive and then refuse the delivery.

Please note, you can also cancel products you’ve bought during a sale.

Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet after we’ve finished processing the cancellation.

Will you accept a return if I've discarded the outer packaging?

Yes. When scheduling a return by calling us on 0651 7962173, please wrap the returned products before handing them over to our courier partner.

Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?

Yes, you can.

If I pay for my order by Debit or Credit Card, how long will it take to process my refund?

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

- It’ll take 4-5 business days for us to receive your products and perform a quality check.

- We’ll then take 2 business days to approve the refund.

- Your bank or card may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.

I paid for my order using Wallets. How is my refund processed?

If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:

- It’ll take 4-5 business days for us to receive your products and perform a quality check.

- We’ll then take 2 business days to approve the refund.

- Your wallet service may take a further 2 to 7 business days to process the transaction.

If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your wallet service may take 2 to 7 business days to process it. Get in touch with them to know more.

I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?

Here’s how it works:

Return to store – If you pay by cash and then return a product to a Home Culture store, we'll give you a cash refund. You can also opt for a Credit Note, or a refund to My Credit in your account. 

Call for a pick-up – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Credit Note.

Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund Credit in your Homeculture account.

Where can I spend my Homeculture Credit ?

Credit Notes are issued when you return a product, usually one that you’ve paid for by Cash on Delivery. You can also opt for a Credit Note when you return a product to a store, whatever your payment method.

- Credit Notes you receive when you place an online return request or call for a return pickup are valid only for 6 months and can only be used to shop Home Culture products online.

What should I do if the product delivered by you is damaged or defective?

No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on care@thehomeculture.com You must attach images of the product clearly highlighting the damage or defect.

I have other questions about returns and refunds. Who can I call?

Our Customer Support team is here to answer your questions. Call us on 0651 7962173.